User account is currently locked out

orchestrator

#1

How do I get my account unlocked?


#2

Hi @ConorSmalley

Please provide more details. When does this message occur? Did you create your own tenant? Are you trying to connect with admin user? Did you manage to login before?
Also, are you using https://platform.uipath.com/?


#3

Message appears when i try to log in. Yes to all of the following questions. I think i guessed my password wrong a few times


#4

Did you get the “Invalid user name or password” message? Please also try with tenant name -> email address(of your username) -> password


#5

Yes and I’ve already tried that


#6

If i recall correctly you have until 5 wrong inputs of credentials. My recommendation now is to create another tenant. That will mean to start over.


#7

Do UiPath not have the ability to unlock my account


#8

I did some digging into this and after the 5 attempts, if you wait 5-10 minutes you will be able to login again. Clear the cache or try with another browser and please see if it works.
Have you forgotten the password? Because if that’s the case we don’t have access to it.


#9

I have conceded defeat and created a new tenancy