Upgrading UIPath Orchestrator from 2020.4.1 to 2021.10.3 Fails

Help Orchestrator
1

We ran the Platform Configuration tool prior to attempting the upgrade to 2021.10.3 and no issues were identified. We stopped all related sites and services and performed the upgrade. There were no issues during the upgrade process. When we attempted to log in, we received an error that the password was incorrect (Invalid credentials (#MTI_7)), but we verified we were using the correct password. We tried to reset the password but received an Invalid Partition error(The provided partition is invalid. (#MTI_1)).

We also noticed this record in Windows Event Viewer when attempting to log in to Orchestrator

2022-04-11 20:04:25.2694 UiPath.IdentityServer.Application.OrchestratorService.OrchestratorClient Can not get tenant from Orchestrator with tenant string(name/global ID) Default.

HttpRequestExceptionOrchestratorClient:GetTenantsAsync returns unexpected status code: Unauthorized at UiPath.IdentityServer.Application.OrchestratorService.OrchestratorClient.GetTenantsHelperAsync(String filter)

at UiPath.IdentityServer.Application.OrchestratorService.OrchestratorClient.GetTenantAsyncHelper(Guid tenantKey, String tenantName)

Has anyone else faced the same issue? Any ideas?

1 Like
2

Hello @Darren_Martell!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

  1. Always search first. It is the best way to quickly find your answer. Check out the image icon for that.
    Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

  2. Topic that contains most common solutions with example project files can be found here.

  3. Read our official documentation where you can find a lot of information and instructions about each of our products:

  4. Watch the videos on our official YouTube channel for more visual tutorials.

  5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff

3

Hi,Daren

Can you resolve this problem ? Maybe it can be a certificate error ?

4

Check these articles:

https://uipath.my.salesforce-sites.com/CaseView/articles/Knowledge/Invalid-Credentials-MTI-7-error-when-resetting-an-user-password

https://uipath.my.salesforce-sites.com/CaseView/articles/Knowledge/Changing-the-SSL-certificate-for-the-UiPath-Orchestrator-website?lang=en_US