Error " Cannot Get Tenant From Orchestrator With Tenant String ( Name/ Global ID) Default "

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Why login to Orchestrator is not possible after upgrading to 2021.10?

Issue Description: Even after resetting the password via SQL query, still getting the below error,

Resolution:

  • Expired certificates
  • The logs in event viewer show the error: "UiPath.IdentityServer.Application.OrchestratorService.OrchestratorClient Can not get tenant from Orchestrator with tenant string(name/global ID) default."

  • The certificate and its thumbprint should be the same as the one in appsettings.production.json file in identity.
  • Give access for managing the private keys of the certificate to the user that runs the application pool (added IIS_IUSRS).