Unlicensed Robot - the machine key is linked to another machine

[RajeshSwarnkar (RS)]

Robot is connecting with the platform orchestrator but unable to get license from available licenses.
I see in the error log:

[WARN] [UiPath.Studio.exe] [1] Acquire orchestrator license error: System.ServiceModel.FaultException1[System.ServiceModel.ExceptionDetail]: The machine key is linked to another machine!`

What should I do?

[Palaniyappan (Palaniyappan P)]

@RajeshSwarnkar

The machine key is linked to another machine!`

Fine
the machine key is changed i guess
–so kindly go to ORCHESTRATOR and get the machine key of your machine from MACHINE tab
–once after that come back to your machine and open your robot tray and in that open settings and update your machine key and connect now to the orchestrator
this would work for sure

for more info onthis

Orchestrator error “the machine key is linked to another machine”

Hi abster, The error message clearly states that the Machine Key you are trying to use in the Robot Settings dialog is linked to another machine. The Robot you defined in Orchestrator seems to be linked to the Abster_Laptop machine, not to the WIERNIKANDREOLI machine. So please edit the Robot and update the Machine name, then go to the Machines page, copy the corresponding key for the WIERNIKANDREOLI Machine and use it in the Robot Settings dialog. Regards, Cristi

kindly try this and let know for any queries or clarification
Cheers @RajeshSwarnkar

[Philip_Nel]

Something I came across which I have not seen mentioned is that when the computer you are working on has a name which is too long, you need to use the shortened name as your Machine name in Orchestrator. For example: If your computer name is “VeryLongComputerName” it will be shortened by Windows to “VeryLongCompute”. You can see that if you type “whoami” into command prompt which will give you “domain/username” in which domain is your shortened computer name. If you use your full computer name as the name of your Machine in orchestrator you will have the error “The machine key is linked to another machine”.