Unexpected Error during Orchestrator installation

[elena.zk (Elena Zerner-Käning)]

Hi there,

i’m installing the latest Orchestrator (2020.10) by using the Platform installer. On the first node the installation went without problems, but on the secondary node i’m receiving the Unexpected Error.

I checked the prerequisites and all the previous posts in the forums on this topic - everything seem to be in order, but it is still not working.

Logs are inconclusive (from my perspective). Suggestions are very welcome.

Excerpt from the logs:
[1954:0E6C][2020-11-11T12:55:55]i301: Applying execute package: UiPathOrchestrator.msi, action: Install, path: C:\ProgramData\Package Cache{CAE4E935-5285-4A0D-9494-D144B74BB9D8}v20.10.2.0\UiPathOrchestrator.msi, arguments: ’ MSIFASTINSTALL=“7” NO_LICENSE_SCREEN=“1” ENABLE_UI_IN_SILENT=“1” ProductLanguage=“1033” PARAMETERS_FILE=“C:\Users\orchestrator\Documents\UiPathOrchestrator.msi_20201110184053_parameters.json” OUTPUT_PARAMETERS_FILE=“” SECONDARY_NODE=“1” ADDLOCAL=“OrchestratorFeature,IdentityFeature”’
[1BE0:1878][2020-11-11T12:55:56]i000: ExecuteMsiMessage: Log = 1: 0 2: 1033 3: 1252
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = 1: 0 2: 1033 3: 1252
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Message type: 0, Argument: 1033
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Message type: 1, Argument: UiPath Orchestrator
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Action 12:55:58: INSTALL.
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Action 12:55:58: FindRelatedProducts. Searching for related applications
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Action 12:55:58: SetFirstInstall.
[1BE0:1878][2020-11-11T12:55:58]i000: ExecuteMsiMessage: Log = Action 12:55:58: LoadConfigParamsFromFile.
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: SetAppEncryptionKeyProvided.
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: AppSearch. Searching for installed applications
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: INSTALLED_ORCHESTRATORFOLDER, Signature: RegSearchInstallDir
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: TCPIPDOMAIN, Signature: tcpipDomain
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: URLREWRITE_INSTALLED, Signature: urlRewrite
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: PREVIOUSLY_INSTALLED_VERSION, Signature: RegSearchDisplayVersion
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: WEBSITE_NAME_OLD, Signature: RegSearchWebSiteName
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: APPPOOL_NAME_OLD, Signature: RegSearchAppPoolNameName
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: IS_APPPOOL_NAME_OLD, Signature: RegSearchIdentityAppPoolNameName
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: WH_APPPOOL_NAME_OLD, Signature: RegSearchWebhooksAppPoolNameName
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: WIXNETFX4RELEASEINSTALLED, Signature: NetFx4ReleaseInstalled
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: IISMAJORVERSION, Signature: IIsMajorVersionSearch
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Property: IISMINORVERSION, Signature: IIsMinorVersionSearch
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: SetHAS_SUPPORTED_IIS.
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: SetWIX_IS_NETFRAMEWORK_472_OR_LATER_INSTALLED.
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: LaunchConditions. Evaluating launch conditions
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: ValidateProductID.
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: CostInitialize. Computing space requirements
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: FileCost. Computing space requirements
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: CostFinalize. Computing space requirements
[1BE0:1878][2020-11-11T12:56:08]i000: ExecuteMsiMessage: Log = Action 12:56:08: CheckOrchestratorPrerequisitesQuiet.
[1BE0:1878][2020-11-11T12:56:12]i000: ExecuteMsiMessage: Log = Action 12:56:12: MigrateFeatureStates. Migrating feature states from related applications
[1BE0:1878][2020-11-11T12:56:12]i000: ExecuteMsiMessage: Log = Action 12:56:12: ValidateFeatures.
[1BE0:1878][2020-11-11T12:56:16]i000: ExecuteMsiMessage: Log = Action 12:56:16: ValidateEnvironment.
[1BE0:1878][2020-11-11T12:56:21]i000: ExecuteMsiMessage: Log = Action 12:56:21: ValidateAndSetProperties.
[1BE0:1878][2020-11-11T12:56:25]i000: ExecuteMsiMessage: Log = 1: 2 2: 0
[1BE0:1878][2020-11-11T12:56:25]i000: ExecuteMsiMessage: Log = 1: 2 2: 1
[1954:0E6C][2020-11-11T12:56:25]e000: Error 0x80070643: Failed to install MSI package.
[1954:0E6C][2020-11-11T12:56:25]e000: Error 0x80070643: Failed to execute MSI package.
[1BE0:1878][2020-11-11T12:56:25]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1BE0:1878][2020-11-11T12:56:25]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[1BE0:1878][2020-11-11T12:56:25]i319: Applied execute package: UiPathOrchestrator.msi, result: 0x80070643, restart: None
[1BE0:1878][2020-11-11T12:56:25]e000: Error 0x80070643: Failed to execute MSI package.
[1BE0:1878][2020-11-11T12:56:25]i000: ExecutePackageBegin: UiPathOrchestrator.msi - should execute: False
[1954:0E6C][2020-11-11T12:56:25]i318: Skipped rollback of package: UiPathOrchestrator.msi, action: Uninstall, already: Absent
[1BE0:1878][2020-11-11T12:56:25]i000: Progress: Install progress: 62
[1BE0:1878][2020-11-11T12:56:25]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[1BE0:1878][2020-11-11T12:56:25]i319: Applied rollback package: UiPathOrchestrator.msi, result: 0x0, restart: None
[1954:0E6C][2020-11-11T12:56:25]i329: Removed package dependency provider: {CAE4E935-5285-4A0D-9494-D144B74BB9D8}, package: UiPathOrchestrator.msi
[1954:0E6C][2020-11-11T12:56:25]i351: Removing cached package: UiPathOrchestrator.msi, from path: C:\ProgramData\Package Cache{CAE4E935-5285-4A0D-9494-D144B74BB9D8}v20.10.2.0
[1BE0:1878][2020-11-11T12:56:25]i000: ExecuteComplete: Status: -2147023293
[1954:0E6C][2020-11-11T12:56:25]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{52e3d5e0-7d83-4e6f-b889-b807f9a2e26b}, resume: None, restart: None, disable resume: No
[1954:0E6C][2020-11-11T12:56:25]i330: Removed bundle dependency provider: {52e3d5e0-7d83-4e6f-b889-b807f9a2e26b}
[1954:0E6C][2020-11-11T12:56:25]i352: Removing cached bundle: {52e3d5e0-7d83-4e6f-b889-b807f9a2e26b}, from path: C:\ProgramData\Package Cache{52e3d5e0-7d83-4e6f-b889-b807f9a2e26b}
[1954:0E6C][2020-11-11T12:56:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{52e3d5e0-7d83-4e6f-b889-b807f9a2e26b}, resume: None, restart initiated: No, disable resume: No
[1BE0:1878][2020-11-11T12:56:25]i000: ApplyComplete - Status: -2147023293; Result: None

[system]

Hello @elena.zk!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

1. Always search first. It is the best way to quickly find your answer. Check out the icon for that.
   Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

2. Topic that contains most common solutions with example project files can be found here.

3. Read our official documentation where you can find a lot of information and instructions about each of our products:

4. Watch the videos on our official YouTube channel for more visual tutorials.

5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff

[irahmat (Indra Rahmat)]

Hi Elena,

did you solve it?

[irahmat (Indra Rahmat)]

I solved it. the certificate issues.

Important!

For multi-node installations, the CERTIFICATE_SUBJECT and IS_CERTIFICATE_SUBJECT parameters are mandatory. Orchestrator-Identity Server integration does not work if different certifications are used for Identity. Its value in the parameters file used must be a common one across all nodes. This can be accomplished by using:

• A wildcard certificate ( subject=*.domain.local ); or
• A Subject Alternative Name (SAN) certificate containing the DNS names of all the nodes and of the load balancer, either when creating the certificates or by editing the value in the parameters file before proceeding with the secondary node installation(s).

Certificates can be entered by subject or thumbprint.