Orchestrator 2020 Installation Failed after 75% completion( Rolling back on Registering Components)

Help Orchestrator
1

Hi @PranayaSahu

I am facing a problem to install orchestrator, I am pasting the log. Any suggestion please

[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: Microsoft.Extensions.Diagnostics.HealthChecks.Abstractions.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Identity\Tools\DataMigrator.Cli, Size: 10752
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: dbgshim.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Identity\Tools\DataMigrator.Cli, Size: 136064
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: Mirabeau.MsSql.Library.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\bin, Size: 92160
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: System.Security.Permissions.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Tools\PackagesMigrator, Size: 32912
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: CronExpressionDescriptor.resources.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Tools\PackagesMigrator\fa, Size: 8704
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: UiPath.Orchestrator.Web.App.dll.config, Directory: C:\Program Files (x86)\UiPath\Orchestrator\bin, Size: 12953
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: k3kXo84MPvpLmixcA63oeALhLOCT-xWNm8Hqd37g1OkDRZe7lR4sg1IzSy-MNbE9VH8V.114.woff2, Directory: C:\Program Files (x86)\UiPath\Orchestrator\dist\fonts\Noto, Size: 40048
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: RestSharp.106.3.1.nupkg, Directory: C:\Program Files (x86)\UiPath\Orchestrator\NuGetPackages\ActivitiesSource, Size: 160324
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: KFOlCnqEu92Fr1MmSU5fBxc4EsA.woff2, Directory: C:\Program Files (x86)\UiPath\Orchestrator\dist\fonts\Noto, Size: 7292
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: AutoMapper.Extensions.ExpressionMapping.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\bin, Size: 81408
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: UiPath.Orchestrator.CyberArk.resources.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\plugins\zh-CN, Size: 5120
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: UiPath.Orchestrator.Storage.Azure.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\bin, Size: 33408
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: api-ms-win-core-timezone-l1-1-0.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Identity, Size: 19208
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: CronExpressionDescriptor.resources.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Tools\PackagesMigrator\ru, Size: 8704
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: Microsoft.AspNetCore.CookiePolicy.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Identity\Tools\DataMigrator.Cli, Size: 16896
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: signalr.exe, Directory: C:\Program Files (x86)\UiPath\Orchestrator\Tools, Size: 53760
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: UiPath.Orchestrator.Web.dll, Directory: C:\Program Files (x86)\UiPath\Orchestrator\bin, Size: 14976
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = File: Web.config, Directory: C:\Program Files (x86)\UiPath\Orchestrator, Size: 32932
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = Action 10:37:21: WixRollbackFirewallExceptionsInstall. Rolling back Windows Firewall configuration
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = Action 10:37:21: WixExecFirewallExceptionsInstall. Installing Windows Firewall configuration
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = Action 10:37:21: ExecXmlFile.
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = Action 10:37:21: Orchestrator_ApplyDbMigrations_Rollback.
[23F8:1BA8][2020-07-09T10:37:21]i000: ExecuteMsiMessage: Log = Action 10:37:21: Orchestrator_UpdateConfigurationAndDatabase.
[23F8:1BA8][2020-07-09T10:38:14]i000: ExecuteMsiMessage: Log = Action 10:38:14: Orchestrator_CopyConfigurationFilesBack.
[23F8:1BA8][2020-07-09T10:38:23]i000: ExecuteMsiMessage: Log = Action 10:38:23: WriteRegistryValues. Writing system registry values
[23F8:1BA8][2020-07-09T10:38:23]i000: ExecuteMsiMessage: Log = Action 10:38:23: Orchestrator_ConfigureIis_Rollback. Configuring IIS
[23F8:1BA8][2020-07-09T10:38:24]i000: ExecuteMsiMessage: Log = Action 10:38:24: Orchestrator_ConfigureIis. Configuring IIS
[23F8:1BA8][2020-07-09T10:38:35]i000: ExecuteMsiMessage: Log = Action 10:38:35: RegisterProduct. Registering product
[23F8:1BA8][2020-07-09T10:38:35]i000: ExecuteMsiMessage: Log = {DA61E6D4-0D5B-4D60-B4FC-031EE5A480E7}
[23F8:1BA8][2020-07-09T10:38:35]i000: ExecuteMsiMessage: Log = Action 10:38:35: WriteDisplayVersionInRegistry.
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Action 10:38:45: PublishFeatures. Publishing Product Features
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Feature: OrchestratorFeature
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Feature: IdentityFeature
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Feature: WebhooksFeature
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Feature: InsightsFeature
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Feature: TestAutomationFeature
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Action 10:38:45: PublishProduct. Publishing product information
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = 1: logo_Studio.ico
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = 1: {DA61E6D4-0D5B-4D60-B4FC-031EE5A480E7}
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Action 10:38:45: RollbackInstallCustomComponents.
[23F8:1BA8][2020-07-09T10:38:45]i000: ExecuteMsiMessage: Log = Action 10:38:45: InstallCustomComponents. Installing custom components
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 0
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 0
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Message type: 0, Argument: 1033
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Message type: 1, Argument: UiPath Orchestrator
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Action 10:38:46: Rollback. Rolling back action:
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = Installing custom components
[23F8:1BA8][2020-07-09T10:38:46]i000: ExecuteMsiMessage: Log = RollbackInstallCustomComponents
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = Publishing product information
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = Publishing Product Features
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = WriteDisplayVersionInRegistry
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = Registering product
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = Configuring IIS
[23F8:1BA8][2020-07-09T10:38:47]i000: ExecuteMsiMessage: Log = Configuring IIS
[23F8:1BA8][2020-07-09T10:38:57]i000: ExecuteMsiMessage: Log = Writing system registry values
[23F8:1BA8][2020-07-09T10:38:57]i000: ExecuteMsiMessage: Log = Orchestrator_CopyConfigurationFilesBack
[23F8:1BA8][2020-07-09T10:38:57]i000: ExecuteMsiMessage: Log = Orchestrator_UpdateConfigurationAndDatabase
[23F8:1BA8][2020-07-09T10:38:57]i000: ExecuteMsiMessage: Log = Orchestrator_ApplyDbMigrations_Rollback
[23F8:1BA8][2020-07-09T10:39:06]i000: ExecuteMsiMessage: Log = ExecXmlFile
[23F8:1BA8][2020-07-09T10:39:06]i000: ExecuteMsiMessage: Log = Installing Windows Firewall configuration
[23F8:1BA8][2020-07-09T10:39:06]i000: ExecuteMsiMessage: Log = Rolling back Windows Firewall configuration
[23F8:1BA8][2020-07-09T10:39:06]i000: ExecuteMsiMessage: Log = Copying new files
[23F8:1BA8][2020-07-09T10:39:14]i000: ExecuteMsiMessage: Log = Creating folders
[23F8:1BA8][2020-07-09T10:39:14]i000: ExecuteMsiMessage: Log = Updating component registration
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecuteMsiMessage: Log = 1: 2 2: 0
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecuteMsiMessage: Log = 1: 2 2: 1
[1CC4:1184][2020-07-09T10:39:17]e000: Error 0x80070643: Failed to install MSI package.
[1CC4:1184][2020-07-09T10:39:17]e000: Error 0x80070643: Failed to execute MSI package.
[23F8:1BA8][2020-07-09T10:39:17]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[23F8:1BA8][2020-07-09T10:39:17]i319: Applied execute package: UiPathOrchestrator.msi, result: 0x80070643, restart: None
[23F8:1BA8][2020-07-09T10:39:17]e000: Error 0x80070643: Failed to execute MSI package.
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecutePackageBegin: UiPathOrchestrator.msi - should execute: False
[1CC4:1184][2020-07-09T10:39:17]i318: Skipped rollback of package: UiPathOrchestrator.msi, action: Uninstall, already: Absent
[23F8:1BA8][2020-07-09T10:39:17]i000: Progress: Install progress: 62
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[23F8:1BA8][2020-07-09T10:39:17]i319: Applied rollback package: UiPathOrchestrator.msi, result: 0x0, restart: None
[1CC4:1184][2020-07-09T10:39:17]i329: Removed package dependency provider: {DA61E6D4-0D5B-4D60-B4FC-031EE5A480E7}, package: UiPathOrchestrator.msi
[23F8:1BA8][2020-07-09T10:39:17]i000: ExecuteComplete: Status: -2147023293
[1CC4:1184][2020-07-09T10:39:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b6d4ea30-24d3-4485-8288-6cf9b886aacb}, resume: None, restart: None, disable resume: No
[1CC4:1184][2020-07-09T10:39:17]i330: Removed bundle dependency provider: {b6d4ea30-24d3-4485-8288-6cf9b886aacb}
[1CC4:1184][2020-07-09T10:39:17]i352: Removing cached bundle: {b6d4ea30-24d3-4485-8288-6cf9b886aacb}, from path: C:\ProgramData\Package Cache{b6d4ea30-24d3-4485-8288-6cf9b886aacb}
[1CC4:1184][2020-07-09T10:39:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b6d4ea30-24d3-4485-8288-6cf9b886aacb}, resume: None, restart initiated: No, disable resume: No
[23F8:1BA8][2020-07-09T10:39:17]i000: ApplyComplete - Status: -2147023293; Result: None

2

Hello @nshahzad , you managed to solve the problem, I have the same inconvenience, your answer would be of value.

3

Hi @Wilmar_Sanchez
I had to install older version, but I understood problem is with web.config file. It gets changed which should corrected.

4

Hi @nshahzad

your issue start from above
check the following

5

I am having exactly the same error, but I am not doing an upgrade. I am just installing the 2020.4.1 on an empty server. Any idea? At 74% percent while Configuring IIS it starts rolling back.and I get the same errors in the log.

6

Hey Razvan,
Have you manage to figure it out? I’m encountering the same error right now:

[217C:16A0][2020-09-21T12:00:42]i000: ExecuteMsiMessage: Log = File: Web.config, Directory: C:\Program Files (x86)\UiPath\Orchestrator, Size: 32998
[217C:16A0][2020-09-21T12:00:42]i000: ExecuteMsiMessage: Log = Action 12:00:42: WixRollbackFirewallExceptionsInstall. Rolling back Windows Firewall configuration
[217C:16A0][2020-09-21T12:00:42]i000: ExecuteMsiMessage: Log = Action 12:00:42: WixExecFirewallExceptionsInstall. Installing Windows Firewall configuration

7

Yes,
My problem was that I have not settup the certificate properly. It should be settup from IIS like this: Using a Certificate for the HTTPS Protocol

8

I’m having the same issue when attempting an in-place upgrade from Orchestrator 2019.4.4 to 2019.10.6

I’ve checked that the certificate is installed correctly for the Orchestrator IIS instance, so its definitely not that.

I have a support ticket open, so hopefully will have some resolution for this. As soon as I do I’ll update this thread.

Kind regards
Peter

9

Hi All,

I am having the same issue as well.

did anyone solve it?