Unattended Robot reports successful end to orchestrator but robot executable remains frozen

Help
,
1

Hello,

we have automated a couple of similar processes that basically download data from a web application and transfer them to a different machine by some ftp-tool. All of these unattended robots (each runs once a day) already worked fine for several days or weeks but since last week we occasionally encounter the following:

The robot is started by the orchestrator but then runs into an error, mostly when trying to grab the downloaded file, he catches this error and stops execution gracefully (we use RE Framework). Job status in Orchestrator is successful - so far, so good.
But any Job we start afterwards runs into an issue after a couple of activities, basically due to an activity timeout, these jobs also shut down gracefully and log status to orchestrator.

When I log in to the system where the unattended robot runs (with the robot user) I can see a couple of frozen application windows that have been started by the previous jobs and the robot executable remains frozen on the task bar. I cannot end any of these applications/processes. So we rebooted the whole system and everything ran fine again … but only for a couple of days, then the same happened again.

My suspicion was that at the time the robot ran, it was interrupted by some system update or OS shutdown signal. But according to IT at the time the robot ran there was no update, backup or similar going on.

Any idea what is going wrong here?

Thanks
Sebastian

2

Hello @Robodev!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

  1. Always search first. It is the best way to quickly find your answer. Check out the image icon for that.
    Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

  2. Topic that contains most common solutions with example project files can be found here.

  3. Read our official documentation where you can find a lot of information and instructions about each of our products:

  4. Watch the videos on our official YouTube channel for more visual tutorials.

  5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff