I have an unattended production robot that is running a number of flows through the day.
However, there occasionally there are times when the job execution freezes randomly at different steps.
There does not seem to be a commonality whenever it happens as it happens at different steps randomly.
In the screenshot below it is frozen only on a log message action.
Once the job processing is frozen there are no errors logged and the job is paused there indefinitely, holding up all other queued processes until it is manually killed.
Yes it was all on the same machine, so far I haven’t found a solution to this problem but it seems to happen very rarely and I’m unable to replicate it
Hiya, did either of you find a solution or cause to this issue? We’ve been getting this on and off for years now and is totally random across different robots, processes & workflows. We have to manually kill the process when it happens and there are no logs or job recordings to say what caused the freeze, we just have to restart and hope it goes away but it’s become very prevalent on one process and the solution has become urgent.
Hi, did you ever get a fix for this? We are experiencing the same thing on unattended robots and find that when we RDP to the robot session, it suddenly start to continue processing.
Hiya Naveed,
No we still have this issue and don’t understand it. It means we are constantly checking in on the bots to see if they’ve ‘frozen’ which isn’t ideal! It’s not like we can add any handling or messages as they won’t run when it’s in this frozen state
