UiPath Unable to communicate with edge

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1

Hi,

We had Edge issue on one our prod servers where the bot is working fine on Prod server1 but same bot is getting edge issue on Prod server2.

We had checked almost all possibilities but issue still persists
1)Checked group policies
2)installed and reinstalled Edge extension
by following https://docs.uipath.com/studio/standalone/2023.4/user-guide/microsoft-edge-extension-troubleshooting

After doing above steps still facing issue.Can someone assist

2

@karthik_kulkarni1 ,

You can follow the below approches:

When troubleshooting Microsoft Edge issues with UiPath on production servers where a bot works on one server but not another, consider investigating the following areas:

  1. Browser Versions and Settings: Ensure both servers have the same version of Edge and compare privacy/security settings to identify discrepancies.

  2. User Profiles: Verify that the same user profile is being used on both servers to rule out profile-related issues.

  3. Windows Updates: Check for pending Windows updates that may affect browser functionality.

  4. Antivirus/Firewall Software: Confirm that security software is not blocking the Edge extension or UiPath processes.

  5. Event Viewer and UiPath Logs: Examine the Windows Event Viewer and UiPath logs for error messages or warnings that could indicate the problem.

  6. Clear Edge Browser Data: Remove cached data and cookies that might be causing issues.

  7. Remote Desktop Connection (RDP): Ensure RDP settings are configured correctly, as these can impact Edge’s behavior.

  8. Extensions and Add-ons: Check for and compare the presence of any conflicting extensions on both environments.

  9. Compatibility Settings: Inspect whether Edge is running in any compatibility mode on the problem server.

  10. Software Conflicts: Make sure no other software is interfering with UiPath or Edge.

  11. System Resources: Confirm that the server has adequate CPU and memory resources available.

  12. Reinstallation: As a last resort, uninstall and reinstall UiPath on the affected server to replace any potentially corrupted components.

If issues persist after these checks, contact UiPath Support for further assistance.

3

@karthik_kulkarni1

can you please specify what error are you getting. is the extension not working or getting removed?

@naveen.s - If using chatgpt to answer make sure you mention it in the post

cheers

4

@Anil_G

Its my wish to mention or not, that’s none of your business I hope!
It may be useful to the people which are required.

5

Hello @karthik_kulkarni1

What is the error message you are getting?
Can you verify that the Edge extension is active?

Regards
Soren

6

@naveen.s

lets not be rude here. This is a common practice

feel free to use it and give answers but you need to mention it so that the person who reads also knows that

cheers

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