UiPath Remote Runtime: windows explorer has stopped working

[mcaceres]

Hi everyone,
I’m experiencing an issue with UiPath Remote Runtime while trying to automate a process on a client machine using the “Use Application/Browser” activity. Every time I attempt to add a click activity within “Use Application/Browser”, the Windows Explorer on the client machine stops working, and I receive the following error in the Event Viewer:

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb67f
Exception code: 0xc000070a
Fault offset: 0x00000000000139d7
Faulting process id: 0x1f058
Faulting application start time: 0x01dabdc760f2bb4b
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d5647ca8-29ba-11ef-8674-000c29e5e5f5

Environment:

• UiPath Studio version: 2022.10.3
• UiPath Remote Runtime version: 22.10.46.47635
• Operating System: Windows Server 2008 R2 Standard
• Microsoft .NET Framework: 4.6.1

In my Studio:

I checked that the processes UiPathRemote.exe and UiPathRemoteRuntime.exe are running on the client virtual machine, and they are running correctly.

[Anil_G (Anil Gorthi)]

@mcaceres

Try with updating the runtime versions …looks like some issue with the packaging

cheers

[ashokkarale]

@mcaceres,

If you are trying to interact with File Explorer and do some operation, I would suggest to use Windows API methods. You can clarify what you are trying to achieve, I can help with better approach than using Use Application/Browser.

Thanks,
Ashok