Why would the response be “Well use something else then”
Citrix Automation is a core feature component of you application, time is spent on it in training etc. Surely if you sell features, such as Citrix Automation, you should ensure it works, or, remove the feature and stop marketing it.
Why is there no attempt to understand why it is not working, and why is there no attempt to fix it?
We are busy with an evaluation and I have had two scenarios in the last two days where the answer was simply “Use something else then” No, I saw marketing material that indicated I can do X, Y and Z with your software. I want to be be able to use X, Y and Z. (Alternatively, procure another product)