UiPath - Customer Success Manager - Sydney - Australia - Full Time

[Vibhor.Shrivastava]

Job title: Customer Success Manager
Job role: Other Role
Country: Australia
City: Sydney
Company name: UiPath
Employment Type: Full Time
Seniority level: Senior, more than 5 years

This is what you’ll do at UiPath:

• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges.
• Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
• Mentor and provide guidance to newer CSMs and partner with UiPath’s Account Executives to help them be more effective.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for
• Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding
• Help drive customer case studies and indirectly, customer

This is what you’ll bring to our team:

• Bachelor’s degree in engineering or computer science with over 8 years of work experience
• 7+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
• Solid technical background with hands on experience in digital
• Experience in technical support, project management, technical sales and consultancy
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
• Proven track record in a highly-professional customer service in a dynamic, start-up environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Empathize with every aspect of the customer experience, putting customers’ needs first
• Security clearance (past or current) is highly desirable

Apply here: Customer Success Manager - Sydney, APAC Sales Support - Careers | UiPath