UiPath - Customer Success Manager - Sydney - Australia - Full Time

Job title: Customer Success Manager
Job role: Other Role
Country: Australia
City: Sydney
Company name: UiPath
Employment Type: Full Time
Seniority level: Senior, more than 5 years

This is what you’ll do at UiPath:

  • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges.
  • Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
  • Mentor and provide guidance to newer CSMs and partner with UiPath’s Account Executives to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding
  • Help drive customer case studies and indirectly, customer

This is what you’ll bring to our team:

  • Bachelor’s degree in engineering or computer science with over 8 years of work experience
  • 7+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Solid technical background with hands on experience in digital
  • Experience in technical support, project management, technical sales and consultancy
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Proven track record in a highly-professional customer service in a dynamic, start-up environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Empathize with every aspect of the customer experience, putting customers’ needs first
  • Security clearance (past or current) is highly desirable

Apply here: Customer Success Manager - Sydney, APAC Sales Support - Careers | UiPath

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