Job title: Associate Customer Success Manager - UiPath
Job role: Other Role
Company name: UiPath
Employment Type: Full Time
Seniority level: Associate 3 to 5 years
Associate Customer Success Managers are entrusted with a variety of UiPath’s customers from those that are starting up to some that need some help to scale their automation program. In this role, you will be working with stakeholders across all parts and levels of the business to drive increased adoption of UiPath and to improve the overall quality and maturity of its use. Your end goal is to ensure the customer is adopting, self-sufficient, and is creating business value from UiPath. You will work closely with UiPath’s Account Executives, Renewals Specialists, and other teams within UiPath as needed and manage a portfolio of small & mid-sized customers across APJ-India region
This is what you’ll do at UiPath:
Onboard new customers and maintain a cadence of regular customer engagement and share relevant content to ensure successful adoption and prevent churn risk.
Collaborate closely with Sales & Presales to scale and grow some of your assigned customers ensuring that they are realizing value from UiPath business automation platform.
Proactively suggest solutions to common customer challenges and escalate as needed to ensure their needs and issues are addressed.
Host webinars and ‘customer connect’ events.
Coach customers on UiPath best practices so they become increasingly self sufficient.
Regularly identify and develop new opportunities for UiPath that drive adoption that align to customers’ business needs and strategic goals.
Help drive customer references and case studies.
This is what you’ll bring to our team:
2-4 years of experience in UiPath
Good knowledge on UiPath products
Experience in interacting with customers and helping them to understand the UiPath products
Proven experience building strong internal and external relationships
Strong analytical and problem-solving skills
Fluent written and spoken English is mandatory.
Note: This job is not remote. It is based out of our Bangalore office
Apply here: email@example.com