Job title: Technical Account Manager
Job role: Other Role
Country: France
City: France
Company name: Qbotica
Employment Type: Contract
Seniority level: Senior more than 5 years
Job Description:
Technical Account Manager (UiPath)
How would you like to help the world’s largest companies transform the way they work via
automation allowing their team members to achieve their full potential? As members of our
Enterprise Success team, our Technical Account Managers help our customers achieve more
than they ever have by automating the day-to-day and driving business to a higher level.
Our UiPath Enterprise Success team advises and guides our most strategic customers in
designing and building long-term, enterprise level business automation programs leveraging our
people and technology; ensuring our customers achieve maximum business value and
organizational impact leveraging the world’s most innovative and proven business automation
platform.
We entrust our team with UiPath’s largest and most strategic customers, working with
stakeholders across all parts of the business and at all levels (C-suite down), to drive business
adoption of our capabilities with maniacal focus on achieving tangible business outcomes while
enhancing the way their team members work.
Our Enterprise Success team is serious about guiding our customers in designing and managing
their UiPath business automation platform across the full platform lifecycle including coaching our
customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate
methodologies to maximize business outcomes, self-sufficiency, and overall organizational
impact.
You will be a member of a high-octane, high performing global team that will demand your best
and provide the most fulfilling work of your career. You will be part of a team of advisors who
guide the design of large-scale, complex business automation programs that drive bottom-line
business impact and truly bring out the best in our customers’ people as they focus on fulfilling
and thought leading activities.
What You Will Be Doing
• Take ownership of your customers’ technical success with the UiPath platform
• Be a core member of the UiPath account team for each of your customers, accountable for
technical workstreams that help your customers strategize and execute adoption plans that
will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory
and guiding the technical maturity of your customers’ automation programs to help them
achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance,
and troubleshooting
• Enable your customers’ technical stakeholders on UiPath platform best practices relevant to
their unique automation pipelines, program objectives, environments and constraints
Commented [AQ1]: our platform is bigger, so maybe
“digital transformation”
• Conduct design and code reviews for select automations to reinforce and verify those best
practices
• Perform technical health checks of your customers’ automation programs and environments,
identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage,
facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking
engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to
continually iterate and maintain best-in-class delivery
What You Will Bring
• A minimum of 7 years of professional experience in technical customer-facing roles
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus),
Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java,
Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and
adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on
our diversity and inclusive workplace that provides equal opportunities to all persons regardless of
race, color, religion, sex, sexual orientation, gender identity and expression, national origin,
disability, military and/or veteran status, or any other protected classes.
Apply here: selvakumar@qbotica.com
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