Job title: Technical Account Manager
Job role: Other Role
Country: Australia
City: Sydney - Melbourne - Brisbane - Canberra
Company name: Uipath
Employment Type: Full Time
Seniority level: Senior more than 5 years
Job Description:
The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively. Tasks include:
- Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
- Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
- Assist in technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Hold educational and informational training sessions to enable our clients to use UiPath products effectively
- Provide developers with customers’ feedback and contribute to identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g. Health checks)
- Proactively analyse customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross departmentally within UiPath to establish and communicate best practices
Your Background:
- A degree in Computer Science or relevant degree
- Minimum of 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
- Min 2 years relevant work experience in a customer-facing, technical account management
- Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
- SaaS and Cloud experience a benefit
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy - - Previous experience in application or implementation support domain is a plus
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Willingness to travel post Covid-19
- Australian Citizenship
Apply here: angus.furlonger@uipath.com