UiPath can't identify elements in Remote Desktop in Prod - Works in Dev

Help
1

Hi all,

We have a process that is running on a VM (running UiPath) and opens an RDP to Machine 1 to perform some activities.
In Dev this works fine. However, in Prod, UiPath can’t manage to identify any elements in the RDP window.

This is how it looks like in Prod (Click Activity - Indicate on Screen. Note that UiPath can’t identify any elements and there is a large “blue box”) :

Prod
Prod1920×1080 217 KB

This is how it looks like in Dev (note that an icon in RDP is marked):

Dev
Dev1920×1080 330 KB

The logged in user that is running UiPath Studio have Admin rights (and we have also tried to start the Studio as an administrator).

Why is it working in Dev but not in Prod?

2

Could it be because of this?
https://docs.uipath.com/studio/docs/installing-the-windows-remote-desktop-extension

3

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