Uipath automation in service desk

excel
uiautomation

#1

how to create a new incident in service desk and to attach an excel sheet within that. next is to create a new user in active directory after getting the user’s details from the previous step. These 2 steps need to be linked one after another through uipath automation. Please help me .


#2

@Debasmita
If your service desk application is a desktop /web application then choose compatible activities from activity panel.
What you explained just take each activity and draft as 1 step for one click and design steps.
after designing steps to achieve described activity then start creating work flow accordingly.

Hope my inputs are useful.


#3

Yes thanks. @rkelchuri. Actually i am new to this so am getting issue in selecting activities as per my requirement and need to know how to create link between Service desk and active directory. And m doing this in remote desktop connection.


#4

@Debasmita
To Create Incident i am assuming the following steps because, i am not sure what exactly your application is going to take as mandatory inputs to create incident at your service desk.
Please find design steps as follows(my assumption):

  1. Click New (use click activity)
  2. Enter problem description as subject (use Set Text activity and pass a string variable with problem text as a string)
  3. Enter Description (use Set Text activity)
  4. Select Type of problem/issue from drop down (use select activity)
  5. Click Submit button.(use click activity)

all above steps, i assumed after login into your service desk application.

like this you can build rest. Happy UiPathing… :smile:


#5

okay . I will check this one. Thank you …