Create New Incident Integration Activity Not Configurable in Studio Desktop

Help Studio
, ,
1

Hi UiPath Support Team,

I’m facing issue with the “Create new Incident in ServiceNow” activity using Integration Service in UiPath Studio Desktop.

  • Tha activity shows a red error saying “Activity is not configured. Please configure the actvity.”
  • When I double-click the activity, nothing opens.
  • The properties panel is also empty and shows the same error.
  • Interestingly, the activity works fine in Studio Web, which confirms the ServiceNow connection is correct.

Please help me resolve this bug in Studio Desktop.
I’m attaching screenshots .

UiPath Studio Version: 2025.0.161
Orchestrator URL: UiPath Orchestrator

Thanks,
Pooja

Screenshot (13)
Screenshot (13)1920×1080 255 KB

The image shows a "Create New Incident" form interface on UiPath Studio with fields for caller, short description, description, urgency, and impact. (Captioned by AI)
The image shows a "Create New Incident" form interface on UiPath Studio with fields for caller, short description, description, urgency, and impact. (Captioned by AI)1920×1080 256 KB

2

Hi @Pooja_K

Please check below thread

Regards,

3

@Pooja_K,

Try upgrading to latest possible versions of the packages in your project. Also try refreshing the connection from Data Manager panel.

4

Tried everything still not working

5

I tried refreshing the connection and created new project. Now it is working

Thanks

1 Like
6

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.