Uipath assistant not connected to my orchestrator (Error Message)

[loginerror (Maciej Kuźmicz)]

Hi @Soudios

Could you please let us know if the issue has been fixed for you?

[Soudios (Sou)]

Hi @loginerror

No the problem is still here

[loginerror (Maciej Kuźmicz)]

Thanks for letting us know. Have you maybe followed the steps as per this post above?

Uipath assistant not connected to my orchestrator (Error Message)

@Soudios In your Automation Cloud, could you go to the “Automation Ops” and create a Company policy and add Apps as one of the item then deploy it to your user. You can set the Apps widget in Automation Ops to either disable or enable. This is a bug and will be fix, so that you won’t get the error for not having a company policy. If after doing so and the issue still persist, please let me know.

[Soudios (Sou)]

@loginerror

I tried yes but nothing changed, maybe i did it wrong. Can you send me a explicit video ou screenshots plz ?

[loginerror (Maciej Kuźmicz)]

Please see here:

Widgets

In the meantime, I will also create a bug report for this issue, so that we can investigate further.
Could you maybe run the (to be found in the Start menu) and send me the output via a private message @loginerror?

[Luu_Le]

When you say nothing changed, I assume you mean that if you go back to this:

It still say “None” for the Company Policy? or do you mean that you still having the error even with a company policy shown in the preference setting page of your Assistant?

Here an example from mine

As for how to deploy it to your user only for testing use example here

Deploy Policies at User Level

Afterward you can check if it deploy to your user only/assistant by going back to the Assistant preference page.

Or if you wish to deploy to all user at a tenant or group level, please use the instruction from here: Deploy Policies at Tenant Level / Deploy Policies at Group Level

[Soudios (Sou)]

@Luu_Le
I have this but i have the same problem (none and the error)

[Luu_Le]

@Soudios

Thank you for sharing the image. That show that you created a policy. Did you “Deployed” it to you individual user, group or at the tenant level?

If you deployed it, you should be able to check on your Assistant Preference page. Does it still say “None” for the Company Policy? or does it say Jojo?

Also it also appear that using a machine key will also cause this issue (so it is recommended to use the Service URL in the meantime also).

Next week, around December 7th, there will be a new 21.10.4 release that will contain the fix to this issue (covering the scenario for the Automation Ops &/or using the machine key).

[Soudios (Sou)]

@Luu_Le

I think i did everything right, but i stillm have ''none"

I will maybe wait for the new release

[loginerror (Maciej Kuźmicz)]

Just to be sure, could you log out and log in to assistant to maybe force the policy refresh?

[Luu_Le]

@Soudios,

Wanted to check back with you on this and confirm with you to see if the recent release fix the issue.

[Soudios (Sou)]

hi @Luu_Le

Yes no more issue now

Thank you