I’m having trouble automating a workflow for one specific program. When instructing UiPath to for example click on a UI element, the element is highlight with a blue box like usual, but after clicking it nothing is added to the workflow. No UI interaction is registered in UiPath.
I even tried using the Citrix Recorder, but does not register any click done on this particular program. The recorder works on the desktop area and all other programs. The only way I have found to make it work is to run the program on a remotely controlled computer, and use Citrix recording on TeamViewer.
It seems like this program somehow hides the necessary information from the OS.
Has anyone encountered something like this before? Is there a better workaround or fix?
I can’t share any information about the program except for that it’s old and written in the C programming language.
Studio Version: 2017.1.6435 Community Edition
OS Version: Windows 10 Enterprise 64-bit