The SSL Connection Could Not Be Established, See Inner Exception. (#500)

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When trying to attempt login into the tenant, Orchestrator throws an exception saying "The SSL connection could not be established, see inner exception. (#500)" and it does not show up any tenants.

The SSL connection could not be established, see inner exception. (#500)

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Root Cause: The above error clearly indicates that the SSL connection is broken between the Orchestrator and certificate, so it is required to validate all certificate settings.


Resolution: Mostly the issue lies within the certificate, so validate if the certificate is still valid not expired and the certificate authority is trusted from the root level.

Resolve the certificate authority and trusting should solve the issue.

  1. Validate Thumbprint in Identity\Appsettings.Production.Json
  2. Validate Private keys (IIS_IUSRS) are added to the certificate in the Certificate Manager.