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Feedback Robot
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1

Hello everyone,
I’m having trouble connecting after my Windows server reboots.

  • Robot (Unattended bot) (Window server 2022)
  • UiPath Cloud

I configure this proxy follow before rebooting my Windows server
(Redirecting Robots through a Proxy Server)

Screenshot 2023-02-07 111450
Screenshot 2023-02-07 111450904×820 123 KB

Screenshot 2023-01-31 145140
Screenshot 2023-01-31 1451401360×628 193 KB

3

@Wirit_Panrit

Please sign in to the orchestrator to retrieve the license

And I hope your proxy connection settings are proper

cheers

4

How to retrieve the license ?
in my opinion, I have a license. below these

License1
License11318×547 37.3 KB

License2
License2769×325 16 KB

5

@Wirit_Panrit

On the UiPath assistant you have an option to sign in please click sign in and provide the credentials.

And i hope you have assigned license to your machine /user

Cheers

6

I think the bot should connect rather than sign in on the UiPath assistant.
And i assigned license to my machine.

7

@Wirit_Panrit

You should sign in once…else how bot would get the creds? …this is like linking your bot to orchestrator…once you sign in it links

Cheers

8

Nothing happened when I clicked sign in on the UiPath assistance, indicating the same problem.

9

@Wirit_Panrit

When you hit sign in did it open your orchestrator

Cheers

10

I try install UiPath in the new VM but the issue still getting same error

11

Try adding in the System environment variables these values:

http_proxy: your_proxy
https_proxy: your_proxy

image
image1489×853 73.7 KB

Then restart the UiPath Robot service or machine in case you don’t have Administrator rights, then in UiPath Assistant try again to Sign in.

If it doesn’t work, remove those System environment variables

1 Like
12

I tried your method, but it did not solve the problem.

13

Ok, provide these details:

  1. Installed robot version?
  2. What license you are trying to use from Orchestrator (Unattended or Automation Developer - Named User)?
  3. Do you have a proxy?
    Provide a screenshot from Start → Internet Options → Connections → LAN settings
    Provide a screenshot from C:\Program Files\UiPath\Studio\UiPath.config
  4. How many Robot versions do you have in Control Panel? Provide a screenshot from Control Panel → Programs and Features → search by Publisher UiPath
  5. Do you install the Robot in Service mode? You can check it by opening services.msc and trying to find UiPath Robot
  6. How you configured your robot in Orchestrator? Provide the attended and unattended setup screenshots.
  7. For connection you are using a Machine key from a Machine Template or from a Standard Machine?
  8. Provide a screenshot from Orchestrator → Tenant → Settings → Robot Security
  9. Did you check internally this documentation in advance? Configuring your firewall for Automation Cloud
16

@Wirit_Panrit it seems that you don’t have unattended licenses. When connecting Robots with machine key, it needs an unattended license. If you refer to the NonProduction license, then you only have one that is already consumed.

BR,
Andrei

1 Like