Terminating issue in Orchestrator

jobs

#1

Hi

I have been experiencing some issues on one of my robots. I have pressed Terminate in orchestrator however it has been terminating for 2 months now.
Furthermore the process has been running fine every day even though it still states that it’s terminating.

However now when I want to update (new publish) my robot I cant seem to do it, because Orchestrator still claims it’s terminating.

Any ide

as on how to resolve this issue?


#2

What does the error message in Details say?


#3

it says the following:

Process : AS2_and_EMS_Robot_2_AS2_EMS_Robot_2
Package : AS2_and_EMS_Robot_2
Robot : DKTESTUIPRBT00
Info : "Job started processing"
Start Time : "2017-08-06T06:09:51.27Z"
End Time : null


#4

You could try:
Disconnect robot service.
Reset robot config and reconnect it.
Rrstarts.

Worst case youll need to meddle with the db. In that case contact support.


#5

Hi Andrzej

Even with the robot disconnected i get the following message, when i try to delete and update the process.

“Modifying this process is not possible at the moment, because there are active jobs associated with it.”

After resetting and reconnecting the robot I encounter the same issue.


#6

Support is your best bet then, since it seems the state of that job run got desynced from what is actually happening and thus can’t be updates from Orchestrator.


#7

Thanks!

I will try to contact the support team then.

Regards
Lasse


#8

check pending jobs by removing the filter from Job screen.


#9

I was facing the same issue. It worked after removing the filter. :slight_smile: I found a job pending in the list.

Thanks,
Lalit


#10

Worked for me as well! thanks @hziayan