Orchestrator job stuck in terminating status

[jhiggins]

I have a hung job that I can’t delete. It’s stuck in terminating status.

This hung job is preventing me from modifying or creating a new process:

I would like assistance with clearing up this hung job.

[Srini84 (Srinivas Kadamati)]

@jhiggins

Welcome to Community,

Can you login to that particular robot and check the settings of robot / restart the machine

Did you check the logs, any generated with helps you in tracing the issue too

Hope this may helps you

Thanks

[jhiggins]

Login to the robot VM or access the settings of the robot in Orchestrator?

[Srini84 (Srinivas Kadamati)]

@jhiggins

Login to Robot VM and check the status of the robot

If It is busy then you disconnect and Kill the process from orchestrator, then re-establish the connection

Hope this helps you

Thanks

[jhiggins]

When I open the Robot application on the VM it says connected and licensed. When I view the robot in Orchestrator on that VM it shows connected and available. My process is showing as an available process but I see nothing referencing if it’s busy.

When I click on the jobs tab, there are 5 stopped jobs and one stuck on terminating. I’m not able to kill the processes. Do I need to restart the process to attempt to kill the stopped jobs? The job stuck in terminating I can’t do anything with.

[jhiggins]

I tried that as well. When I restart the jobs stuck on “stopped” they go to pending and don’t change. I review the status of the robot and no change. Then when I kill the pending jobs they go back to “stopped” status.

No change with the process stuck in terminating.

[Srini84 (Srinivas Kadamati)]

@jhiggins

Can you share the Robot setting from Orchestrator and UiPath Assistant Orchestrator Settings of the robot?

Thanks

[jhiggins]

Orchestrator:

Assistant:

[Srini84 (Srinivas Kadamati)]

@jhiggins

Okay, that looks good, can you check also check the domain\Username

Open cmd from robot machine and write in cmd as “whoami”

Cross check once again

Thanks