SMTP Mail Message Gets stucks endlessly

[pravin_calvin (pravin kumar)]

Hi Everyone,

After updating the studio Send SMTP Mail message got stucks endlessly

Studio Version:2021.10.2

Mail Activity Package Version:1.12.2

Regards

[Kalees9486 (Ashwin Kaleeswaran)]

Hi @pravin_calvin ,

Can you please elaborate the issue or share the screenshot of the issue.

Thanks,
Ashwin

[pravin_calvin (pravin kumar)]

@Kalees9486

while running the process the in Send SMTP mail message activity the bot freezes for a long time without throwing any error!

Regards

[stefano_negro]

Hi @pravin_calvin

I had a similar issue a while ago and I solved by doing the following things (don’t know which one solved for me):

• Delete old process package and install a new one;
• Uninstall Mail Activity Package and reinstalling;
• Restart the machine in which the process is running (or restart UiRobot Service);
• Set a different naming for the server (eg. all caps)

Let me know if this helps.

Stefano

[postwick (Paul)]

Show us how you have the Send SMTP Mail Message activity configured.

You said it freezes for a long time. Are you using Debug? Do you have a breakpoint set? Does it ever un-freeze and continue?

Also, this shouldn’t be in Feedback, it should be in Help.

[pravin_calvin (pravin kumar)]

Hi
@stefano_negro @postwick @Kalees9486
Thanks for All you suggestion I tried reinstalling the studio It works!

Regards
Praveen kumar P