Service Now Package Issue | UiPath Studio

Help Studio
1

Hello,

I am getting this error while connecting to the Service Now using the ‘ServiceNow Application Scope’ from Service Now Package.

Screenshot (305)_1
Screenshot (305)_1751×449 12.9 KB

Can anyone please help with this issue? I am using a username and password to establish the connection and the Service Now URL in EndPoint. Is any configuration required to be done before using the package activties? Also, how can the we awake the hibernating instance?

Regards,
Vasundhara Sharma

2

I managed to wake up the dev instance from hibernation by manually logging into Service Now before testing the connection. However, I am getting an error in Get Data Wizard SQL and Get Incident List. Is there any particular way to write the query? I am getting the below error:-
Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.Linq.JObject.Load(JsonReader reader, JsonLoadSettings settings)
at Newtonsoft.Json.Linq.JObject.Parse(String json, JsonLoadSettings settings)
at Newtonsoft.Json.Linq.JObject.Parse(String json)
at UiPathTeam.ServiceNow.CmdRestAPI.d__61.MoveNext()