UiPath:-Unable to Sign in to UiPath Studio

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1

Hi Team,

I am unable to sign in to UiPath Studio. i am getting below error error message while signing into Uipath studio.

Error message details:-
RemoteException wrapping Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at UiPath.Shared.JsonParser.DeserializeObject[T](String jsonValue)
at UiPath.Service.Orchestrator.Clients.OrchestratorEnrollment.GetEnrollmentDataAsync(HttpClient client, String connectionString, CancellationToken ct)
at UiPath.Service.UserHost.InteractiveConnectFlow.<>c__DisplayClass14_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at UiPath.Service.HttpExceptions.Improve[T](Func1 code) at UiPath.CoreIpc.Server.InvokeMethod(EndpointSettings endpoint, Request request, Object service, MethodInfo method, Object[] arguments) at UiPath.CoreIpc.Server.HandleRequest(EndpointSettings endpoint, Request request, IServiceScope scope, CancellationToken cancellationToken) at UiPath.CoreIpc.Server.<>c__DisplayClass4_2.<<-ctor>b__6>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.IOHelpers.WithResult(Task task) at UiPath.CoreIpc.IOHelpers.WithTimeout[TResult](IEnumerable1 cancellationTokens, TimeSpan timeout, Func2 func, String message, Func2 exceptionHandler)

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2

Hi

Welcome to UiPath forum

Pls try restarting your machine and open studio again

For more ideas and discussions have a view on this thread

Hope this would help you resolve this

Cheers @asad1

3

Thanks Palaniyappan,

I tried above steps as you have suggested but still no luck. Can we get UiPath Customer support contact number to discuss more on this issue

4

Hello @asad1,

what link are you using in order to login to the tenant? Could you please show a screenshot?

Thank you.

Best regards,

Artur

5

Hi

If it’s a community edition try reinstalling as another option and try log in

Or if it’s a enterprise edition here you go for technical support team

Cheers @asad1

6

Please find below screenshot for your reference

Thanks
Asad

7

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8

@asad1 as @Palaniyappan said - you should try to reinstall Studio first. It seems to be a problem with the installation. If it won’t work - please contact me via private message.

Best regards,

Artur