Issue sending email alert notifications: Sending periodic alert mail mail failed for tenant "1" and users "USERID,"System.ArgumentNullException: Value cannot be null.
This was a bug in 2021.10.0 when Use default credentials was checked, and solved in 2021.10.2 , see release note for details.
However if Use default credentials is disabled, the error occurs in case of missing SMTP configuration.
- Make sure that Test mail can be sent, if that is not the case there may be an issue with SMTP server.
- Check the configuration in DB, Identity.Settings:
Above an example of configuration for Host tenant (Partition ID = 1). If any configurations are missing, they need to be corrected from Identity>Management>Global Settings by login to Host Tenant.
Each tenant will have the SMTP configuration in Identity.Settings, If error suggest any other tenant ID check the settings according to PartitionId.
- Perform an iisreset .