SMTP change: Tenant->Settings->Mails VS Admin->Email

[Oana_Georgiana_Vasile]

According to the deprecation timeline notes, the tenant level SMTP should no longer be used, because it is being replaced by organization level SMTP settings.

Currently, both SMTP configurations are visible in Orchestrator, which is very confusing. (the one from Tenant → Settings → Mails and the one from Admin → Email)
Moreover, only the SMTP configured from Settings seems to produce email alerts when jobs are faulted. And this SMTP stopped working with our custom SMTP, a few days ago, and only works with the default SMTP (SendGrid).

What kind of alerts are sent trough the SMTP configured from Admin → Email Settings?

If SMTP settings at tenant level are being deprecated, does that mean do we need to disable alert email?

Can UiPath provide more documentation about this change and its consequences?

[srinivasmarneni (Srinivas M)]

Hi…
The screenshots you provided indicate that UiPath Orchestrator will be deprecating tenant-level SMTP settings in favor of organization-level SMTP settings. This transition aims to streamline email configuration and management across different tenants within the same organization.

Here’s what you need to know and some steps you can take:

1. Organization-Level SMTP Settings: With the deprecation of tenant-level SMTP, UiPath recommends configuring SMTP settings at the organization level. This means that you would set up your SMTP server details once, and these settings would apply to all tenants within your organization.
2. Tenant-Level SMTP Settings: Since tenant-level SMTP settings are being deprecated, these will become obsolete and should not be used for future configurations. UiPath is likely maintaining this feature temporarily to give customers time to transition to the new setup.
3. SMTP Configurations Visibility: Both configurations are visible during the deprecation period to allow users to transition smoothly. It is common for both old and new settings to be available concurrently during such transitions to avoid sudden disruptions.
4. Email Alerts: Currently, if only the SMTP settings configured at the tenant level are triggering email alerts, it’s likely because the switchover to organization-level settings has not been fully implemented or there’s a configuration issue at the organization level. You may need to review and reconfigure the organization-level SMTP settings to ensure alerts are sent correctly.
5. Custom SMTP Issues: If your custom SMTP stopped working and only the default (SendGrid) works, this could be due to several reasons such as changes in your SMTP server policies, authentication issues, or updates in UiPath Orchestrator that affect SMTP compatibility. It’s best to check the server logs and test the SMTP connection outside of UiPath to diagnose the issue.
6. Alerts from Admin Email Settings: The SMTP configured from Admin → Email Settings should handle the same kinds of alerts that were previously managed at the tenant level, including job fault alerts, unless specified otherwise in the documentation or release notes.
7. Disabling Alert Email: You should not need to disable alert emails. Instead, you should transition to using the organization-level SMTP settings to continue receiving alerts. Make sure to configure these settings to match your requirements for email notifications.

To move forward:

• Reconfigure SMTP at the Organization Level: Set up your SMTP details under Admin → Email settings to ensure continuity of email alerts across all tenants.
• Test the Configuration: After setting up the organization-level SMTP, perform tests to ensure that email alerts are being sent as expected.
• Monitor for Updates: Keep an eye on UiPath’s official documentation and communication channels for any updates or guidance on this transition.