Send SMTP Mail Message not working anymore

Help Studio
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1

Hi,
I use in all my robots an SMTP send mail function to send reports.
Since my upgrade to Studio 2021.10.3 it is not working anymore, with a message “Send SMTP Mail Message: Timed out while waiting for Mail Service to connect”
It is not config or network related, I can send an SMTP mail using PowerShell, it is clearly an UiPAth issue. Does anyone encountered that and has a solution please ?

2

Hi,

Could you please increase the time out to 60 seconds or more and try you are able to send email with send SMTP Mail Message activity.

eg: TimeoutMS - 60000

3

Hi,
It is the same…

4

@remy2283

Can you check if Firewall is activated and blocking? OR any Antivirus is blocking the request?

Also try to degrade / Upgrade the mail package

Hope this may help you

Thanks

5

Hello Srini84,
Like I said, I can send an SMTP mail with PowerShell, so it is not the antivirus or the firewall.
And yes, I tried degrading the mail package. It is the same.
Sometimes after a reboot it works again, but not for long…

6

Hey,
Maybe you will update version of package ‘UiPath.Mail.Activities’. For example Microsoft’s service ‘office365’ stopped using tls 1.1
Please update package to newest version and try again.
image

7

Hello Pikorpa,
I updated ‘UiPath.Mail.Activities’ to the latest v1.12.3 version when I updated Studio.
After the first SMTP errors I tried downgrading ‘UiPath.Mail.Activities’ to several versions, but it is the same…

8

@remy2283
Hi,
I am facing same error. Have you got any solution for this issue.

9

Hello Monika,
No solution with UiPath, I execute a PowerShell command to send my SMTP mails now.
I had to rewrite all my robots to bypass the native command that no longer works…

10

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