Hi All,
I am sending email to multiple accounts. However I need to send a reminder email as well if not responded within 48 hours.
How can we send reminder.
Any help on this will be appreciated.
Please try to review the attachment.
SendReminder.xaml (11.6 KB)
Cheers!
@jose.ordonez1 , Thanks for your response.
This solution extracts time for received unread email , But for me I need to send a reminder based on sent emails.
Hi Happy_Coding,
Please try to check this attachment. I modified the workflow file.
SendReminder.xaml (16.5 KB)
Cheers!
Hi @Happy_Coding ,
->Store timestamp of time when sending the mail in to a variable.
->After sending , Getting Mails
->For each mails get the subject and current time into variables.
->After that can use regex to find if there RE: in the subject (if response is there RE: will be there before the subject , here subject is Demo
->Check if the time difference between the sending time variable and current time is greater than 48 hr , Then
->Check Regex match is true , if it true then send reminder.
Perhaps you could add an item to an Orchestrator queue after sending the email. It could be an existing queue or a new one. Set a “Postpone” time of 48 hours to the queue item. Then in the same, or a new process, when you get the queue item, check if you have gotten a response (you probably would need to add enough details to the queue item that you would identify the response email). If not, send the reminder.