I need some help in designing of a solution, the scenario is:
Bot sends an email to an analyst (assuming 100s of emails per day) , after 4 hours there has to be a check if the response has been received with “done” appended to the subject line. If not, an email reminder needs to be sent.
The Bot checks again 6 hours after the original email was sent. If the response has still not been received, then send this case for manual review.
I need help with -
- How to design this process
- If more than one processes need to be in place to perform this functionality
Any help/input will be appreciated.