Screen Resolution conflict

[krishbcd]

Hi,

I am running my bot in VM (RDP) and set up the screen resolution 1920x1080.

But its taking as 2560x1440 randomly and not consistent. How to get rid of this please?

[Kanak_Lata_Singh]

Hi @krishbcd

Please look into the below thread

Screen resolution for robots

Hi @LouHH The recommended screen resolution for UiPath robots is not specified in UiPath’s documentation. However, the screen resolution of a UiPath robot will default to 800x600 on many virtual machines. Check out the thread To increase the screen resolution of a UiPath robot, you can try the following: • Edit UiPath.settings. • Edit the robot settings in UiPath Orchestrator. You can find more information about how to set and increase a UiPath robot’s screen resolution in this video …

[ignasi.peiris]

Hi @krishbcd,

Can you try the following: Make sure you are signed out before starting the process (Sign out so that the bot starts the connection, and does not inherit any other user’s configuration that might have left the bots session open)

That should get rid of any possible different screen resolutions that come from a user connecting.

I’m assuming that the screenshot with the 2 screen resolution that you posted is from 2 different runs, correct? It is possible that someone logged into the machine and did not sign out properly between execution 1 and execution 2?

BR,
Ignasi

[vrdabberu (Varunraj Dabberu)]

Hi @krishbcd

Check the below thread

Screen resolution varies in production. (VM)

If it drops sometimes then may be the command is sent correctly via orchestrator but nor well received by VM due to some issue? Check the event logs of the VM and you will find if there was any issue with respect to that. Also, Can you confirm you tried with “Login to console” set to “No”? in robot settings? Select the Login to Console and then select radio button no, curren tly if that is disabled, it uses default.

Can you check the screen resolution while running in your local machine if it’s 2560×1440 change the resolution in your orchestrator according to that as default screen resolution is 1920×1080.

Regards

[Anil_G (Anil Gorthi)]

@krishbcd

Make sure to signout the machine before running the bot…if the user is already signed in it would take the current resolution

Cheers

[krishbcd]

@Anil_G

Running bot from assistant after logged into the VM. Do you mean, Does this causing this issue?

If its unattended scheduled from orchestrator and do not login the VM, then it will be fine without this conflict and wil take default set up in robot account (1920x1080)

[Anil_G (Anil Gorthi)]

@krishbcd

yes signout and then run from orchestrtor in unattended then it should be fine…if you just disconnect it would fail

cheers

[krishbcd]

@Anil_G - Sign out from VM?

[Anil_G (Anil Gorthi)]

@krishbcd

yes signout from vm …make sure you dont shutdown but only signout

cheers