SAP Screen resolution changes

Help Robot
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#1

Hello everyone !

Below is the issue I’m having:

When I run the process using Orchestrator while connected to the VM, everything works well.

When I run the process with Orchestrator, with the VM closed, SAP’s resolution changes and then the selectors turn red and cannot get the correct selectors anymore.

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image693×252 46.3 KB

Would you know the reason why this is happening and if there is a solution to this issue ?

Thanks in advance,

Have a nice day,

#2

Hi @Geoffroy_Pantegnies,

This problem may be related to the resolution of the machine. I faced such a problem recently, you can adjust the resolution of the machine from the robot settings in Orchestrator.

How do you set the screen resolution for a UiPath robot? - Stack Overflow.

Regards
Ömer

#3

Thanks for answering Omer, and I should have precised it but the settings in Orchestrator have already been adjusted.

Also, I’ve seen on your link a Uipath.settings file which I don’t have, may it be the issue ?

#4

Hi @Geoffroy_Pantegnies

Did you also check the login to console option to True?

cheers

#5

Hi @Geoffroy_Pantegnies,

You may be right, i am not sure.

Can you share the error message as text format. I will research it. Maybe it will helps.

Regards
Ömer

#6

Hi Anil,

Yes, the log station is set in True.

Regards,

#7

Unfortunatly I don’t have access to the file location.

I’ll ask their IT for it and come back to you :slight_smile:

Regards,

#8

Hi @Geoffroy_Pantegnies

Screen resolution might not take effect with that option. Please set it to false manually. May be that’s why its failing

Hope this resolves

cheers

#9

Hi Anil,

I’ve made the change but the result is the same.

#10

Nouveau dossier compressé.zip (336.1 KB)

Hello Omer,

sorry for the late reply, I hope something good will come up from that !

Thanks again for taking time to help :slight_smile: