Processes not listed in assistant - Troubleshooting session after restart

Help Orchestrator
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1

Good morning

about 1-1,5 years ago our license expired and we bought a new one.
afterwards our whole setup stopped working.
we contacted UiPath support and asked for help. together we were able to fix all issues within about 2-3 hours by deleting, recreating and assigning pretty much every machine, robot, folder etc.

since then our unattended setup´s assistant started acting weird.

usually after restarting, status is yellow and says something like “cannot retrieve liecense”.
we need to configure troubleshooting session whenever we restart our server. without doing so, not a single process is listed in assistant.

i already setup a session this morning

The image shows the "Orchestrator Settings" tab of UiPath Assistant configured with a machine key, including details for the Machine Name, Orchestrator URL, and Machine Key, indicating a connected and licensed status. (Captioned by AI)
The image shows the "Orchestrator Settings" tab of UiPath Assistant configured with a machine key, including details for the Machine Name, Orchestrator URL, and Machine Key, indicating a connected and licensed status. (Captioned by AI)770×510 36.6 KB

max value for those sessions is capped at 2160 minutes and im getting tired of setting up those sessions ~2 days.

is there any known permanent fix for this issue? i couldnt really find anything and I no longer see that this behavior is reasonable

thank you very much in advance
ivan

2

Hello @CyberGopnik!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

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