Pop-Up present on screen but bot is not able to watch it

Help Studio
1

Hello Everyone,

I am having trouble with a desktop application.

For example, I have a desktop application where, after logging in, we need to upload an input file. The steps are as follows:

  1. Click on “Tool” (a dropdown will open).
  2. Click on “Import File.”
  3. A popup (panel) will appear on the screen.
  4. Click on the “Next” button.

However, the bot is unable to interact with the panel.

Issue →
The screen gets stuck when I try to select an element, and I am unable to select the specific element where I want to click.

If I restart the application and follow the steps manually, I can select the elements. However, if I run the process from the beginning using automation, I face the same issue again.

Below are the activities I have tried, but none of them have resolved the problem:

  • Attach Window activity
  • Check App State activity
  • CV Scope activity
  • Use Application/Browser activity (modern activity)

Only the Hotkey activity worked to click the “Next” button. However, after clicking “Next,” there is a three-dot button to click on, and then we upload the file. For this step, we can only click, and hotkeys will not work.

The same click activities have been used for other plants, and they are working smoothly there.

Thanks in advance for your help. For in-person assistance, you can text me on WhatsApp at 9356303538.

2

when you say “screen get stuck”, is it of application that you are trying to automate or UiPath screen ?
can you create automation only to click on Next button and import the file ? want to confirm if it is first part or the second which is causing the issue.

3

@AkshaySandhu

  • When I run the entire automation from the main workflow, the pop-up appears, and the application’s elements are clickable. However, the bot is unable to detect or interact with the pop-up.
  • If I manually open the file upload pop-up and use the Attach Window activity to automate the process, the bot can detect the pop-up and successfully interact with the elements.
  • If an error occurs during automation and I try to use a new Attach Window activity to indicate the elements on the screen, I am unable to select the elements from the screen.
4

then it could be related to parent selector.

Try to keep the steps (before Popup) in separate attach window then from popup it should entire different attach window (it should not be inside the first attach window).

Is it possible to give us few screenshots of your workflow…?

5

@ already i have used different attched window activity for it

6

screenshots of workflow possible? showing the selectors of attach window of both the screens.

7

@AkshaySandhu shared with you pls check

8

Hello @abhijeet.khairkar

You can have several Use Application/Browser activities within each other, so perhaps consider dragging in another one and indicate the pop-up.

After this you can select on each following activity, which window it should interact with.

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Regards
Soren