Outlook pop-up window Azure Microsoft Information Protection

[MaryspaceX]

Hi all,

I faced a problem with the following pop-up window in outlook, which appears after clicking the “send” button. In our company we have to select one option in the pop-up und click “send” again. In my studio solution the bot doesn´t recognize this window and therefore the mail is not sent.

Did anyone face the same issue and know a solution how to fix it? It is not possible to disable the pop-up window.

Thank you!

[Ahmad_Rais (Ahmad)]

Hi i have not face this issues before,
i think you can use find image/element to tackle this window issues

[MaryspaceX]

Thanks for your response @Ahmad_Rais . I tried to catch the pop-up with Find element, but it doesn´t work. Maybe I put this element at the wrong place. I am using “Use Desktop Outlook App” and Send E-Mail. I tried to use Find element directly after “send e-mail” and also after the whole element of Use Desktop Outlook App. Do you have an idea where I can put find element?

[Ahmad_Rais (Ahmad)]

if the pop up happens when trying to send email ,
try to use parallel activity
left side is send email activity
right side is the find element and click send button

it might work , but not really sure

[MaryspaceX]

The pop up appears directly after clicking the send button in outlook.

I tried the parallel activity. When I use the click function I cannot use it for outlook. I just can choose edge or Excel but not the option to click in the pop-up.

[Ahmad_Rais (Ahmad)]

if it happens after send button then no need for parrale activity,

have u try ocr ? , u can try to use oncr if u cannot find the elemet

[MaryspaceX]

I now tried ocr find text position and click ocr text, but still not working. Maybe you can describe a little in detail how I should use ocr?

[postwick (Paul Ostwick)]

A simple solution would be to use Send SMTP Email, then Outlook is irrelevant. Send SMTP Email is simpler and more reliable.

[MaryspaceX]

Thank you @postwick for your response. It is working fine.