Orchestrator Runtime Error - Server Error in '/' Application

[Gennaro_Bozza (G.)]

Dear all,

I just installed Orchestrator 2017.1 and it returns the following error when I try to access Orchestrator in the browser:

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

What could it be?
Many thanks
G

[Andrei_Oprea]

Hi,
Can you please send the Event Viewer error log?

[Florent_Salendres]

Hi,

Couple of troubleshooting steps in case you have not been through them yet.

Server Error in '/' Application or 500 - Internal Server Error - Troubleshoot steps

Issue Description: While browsing the Orchestrator website hosted in IIS it is showing 500 Internal Server Error. I am not getting what exactly went wrong even after successful installation of the Orchestrator. [image] Troubleshooting steps Error 500 is a generic error: Please follow the below approach to find the root cause of the issue : Go to Windows -> Run -> Type in “Inetmgr” Expand Sites -> Select the Orchestrator website -> Right Click on it and click on “Explore” Now look for web…

Cheers

[roma.sodha]

@Andrei_Oprea

send the Event

we are also facing same issue, any resolution appreciated.

[Mohamed_Abbas (Mohamed)]

me to i’m facing the same issue any solution for this issue

[Gennaro_Bozza (G.)]

To fix this I had to create a new SQL database instead of using the existing one from 18.3.

[vehansa (Vehans Ayvazi)]

Had this issue as well. Turns out the SQL Server was down…