Orchestrator Installation requirements

[MissPatty (Patricia Lane)]

I was fine using the Tenant I created at https://platform.uipath.com, however now I am routed to the cloud version of orchestrator, and when I click on the service (my old tenant) I get a error 500 and I cannot access my queues, etc. Can anyone direct me?

Update: Following this link and removing IPv6 allowed me to get into the Service on the first click, after logging into the cloud version of orchestrator.

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

Thank you,
Patricia