Hi @Sneha_Deshmukh, thank you so much for your help here. Could you kindly let us know some more details, to try to narrow the issue down?
is your Studio licensed locally by any chance, or you are trying to acquire the license directly from Orchestrator?
what type of Orchestrator environment are you using? is it cloud.uipath.com or a different one? you mentioned that the Orchestrator has updated and was wondering if you are using an On-prem one or our cloud. If you are using an On-prem, could you please share the Orchestrator version?
could you please also share how your robot-user looks in Orchestrator? You can do that by navigating to your tenant in Orchestrator > then the Users tab > and provide a screenshot for both the Attended and Unattended tabs, if possible:
on the same Orchestrator instance, can you please go to the Tenant > Settings > Security and check which one of the 2 toggles are enabled?
lastly, can you please check the following paths to see if anything unwanted is present there? it might be that something has remained from maybe a previous installation of Studio, which pointed to the MSI, not the EXE:
C:\Program Files (x86)\UiPath
C:\Program Files (x86)\UiPath Platform
C:\Program Files\UiPath Platform
– if this is the case, please try to perform a clean installation of the EXE build by first uninstalling Studio
– then removing all the files from the following locations:
rmdir /s /q "C:\Program Files (x86)\UiPath"
rmdir /s /q "C:\Program Files (x86)\UiPath Platform"
rmdir /s /q "C:\Program Files\UiPath"
rmdir /s /q "C:\Program Files\UiPath Platform"
rmdir /s /q C:\ProgramData\UiPath
rmdir /s /q %APPDATA%\UiPath
rmdir /s /q %APPDATA%\NuGet
rmdir /s /q %LOCALAPPDATA%\Temp\nuget
rmdir /s /q %LOCALAPPDATA%\Temp\NuGetScratch
rmdir /s /q %LOCALAPPDATA%\NuGet
rmdir /s /q %LOCALAPPDATA%\UiPath
rmdir /s /q %APPDATA%\Roaming\UiPath
– then installing Studio EXE as per usual.
Please let us know what happens and thank you very much for your collaboration.