Orchestrator error after Update SSL certificate

[Aran_Brekkie]

I can’t login to Orchestrator after renewing SSL certificate, and found this error

[prashant1603765 (Prashant Kumar)]

Hi @Aran_Brekkie
There is something missing in SSL cert. Pls check below,

Error while contacting partition service to validate the organization (#503)

Try this solution: Create a self-signed certificate on IIS. Export the self-signed certificate and deploy it to the client terminal. Binding the new self-signed certificate for the Orchestrator site on IIS. Note: The old certificate is invalidated immediately after the binding update, so the robot can not work even if there is no site restart. (※ The binding applies without restarting the site, but it is recommended to restart the site) Step 2 is recommended to do first. The new an…

Happy Automation

[Jan_Brian_Despi]

• Update and Re-bind Certificate in IIS: Ensure the new SSL certificate is correctly bound to the UiPath Orchestrator website in IIS (Internet Information Services) and that it’s trusted by the server.
• Update Orchestrator Configuration: Verify appsettings.json (Orchestrator’s configuration file) reflects any necessary certificate thumbprint or name changes, though typically IIS binding is enough for common setups.
• Restart IIS/Services: Perform an IIS reset (iisreset in command prompt) and restart all UiPath-related services (e.g., UiPath Orchestrator, UiPath Robot, UiPath Identity Server, Redis if used). This ensures services pick up the new certificate.
• Check Certificate Trust: Confirm the new certificate’s chain is fully trusted on the Orchestrator server.