Orchestrator Account Issue

Hello All,

I am new to RPA I recently started learning RPA tool. I have created a Login account to deploy my robots in this following path “https://platform.uipath.com”. After that deployed successfully. After that, if I try to login with same credentials I can’t log in says as account does not exist this happens multiple times

Please let me know how to solve this issue.

Are you entering the tenant name?

yes I do but still it says account not valid

Hey @srajrsraj Tenants are deleted every 7 days if not used so this may be an issue… Try creating new one and use at least once a day so that you will not face this issue in future… :slight_smile:

Sure I keep you posted

Hey @srajrsraj , Can you please mark my post as ‘Solution’ if it resolved your issue? :slight_smile:

Hello @NavneetPanpaliya Sorry I am still facing issue. I created new account with in 10 min if i relogin it says account does not exist. And now i am facing new issue when i try to run in local I am getting “A robot with user name “***”” is not defined in orchestrator.

Can you provide screen print of robot and orchestrator settings so that I can help you to fix the issue?

Please have a look at this issue. In the mean time i will provide screenshot

Hey @srajrsraj try using this URL UiPath Orchestrator? and create new tenant here. After login configure your robot and check if you face same issue again. Hopefully you will not face any issues… :slight_smile:

Hey @NavneetPanpaliya thanks for your time and help.

Hey @srajrsraj, Is your issue resolved by the solution I provided? If yes, then can you please mark my post as ‘Solution’? :slight_smile: