Not able to read emails from Inbox of a shared mailbox in Outlook

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1

Hi There,

I have only one account setup in Outlook desktop app and a shared mailbox is added to the primary email account. Now if look in account settings of Outlook I see only one account but on the mails page, to the left I also see the shared mailbox account and also separate Inbox folder in it.
I cannot mentioned the shared mailbox email ID in “get outlook mail messages” as it is not recognizing as a separate account. Please suggest.

2

@kspsarma

What name you see for shared…try giving the name\Inbox in the folder field

Cheers

3

No it didn’t work. Error - Specified folder does not exist.

4

@kspsarma

What name are you seeing?

How did you create the shared mailbox

Cheers

5

In the outlook settings, On the primary email account, Select the Email account->Click change at the top and add the shared mailbox email ID.
Eg: If I see name as “Sharedbox1” and inside that there is an Inbox folder which I want UiPath to access. This Inbox is different from the primary email’s inbox.
Below are the steps from the Microsoft help.

Open and use a shared mailbox in Outlook - Microsoft Support.

Edit: Added the mailbox as a separate account on Account Settings and specified the Account name in properties then it worked.

6

@kspsarma

Give the email id you gave while adding in the account field…and folder will be inbox

Alternately you can give the exact name that you see in the outlook in thw account field(it ahould be the display name you see)

Open advanced editor or expression editor and then give thw values

Cheers

7

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