Not able to click on the Taskbar Icon using CV Click

I have this Dell EMC agent running on Remote Server and the only way to open its UI is by going to Taskbar Icon → Double Click. Then I need to check if the backup was made for the current date.
(Going to Icon location (\Program Files\ etc.) and double click on exe opens the icon in taskbar and not the UI)
Well, CV Click doesn’t allow to click on taskbar icon as its greyed out and same with the recorder.

Please advice.

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