Installer(.exe or .msi): .exe
License type(Free, Trial/License code): Enterprise licence
Studio/Robot version: Both
Current behavior: Unstable
Screenshot: Not possible(sensitive data)
I wonder if you can give some insight into our situation? We have around 5 processes running on production during the day and in the last month, all of them started experiencing the same excel or outlook error.
What happens is that process will run and it will just go in pause like state with EXCEL.EXE running in the background. We noticed that the robot sometimes can’t open or close the file (we are not sure which is it). When robot hits the excel app.scope it will just go to pause like state. This happens in unregular intervals. Sometimes the process will be completed and sometimes it will not. But the problem is that UiPath does not recognize it as an error. It won’t brake it wont go to exception it will just be on pause like state until we manually kill EXCEL.EXE. The same thing will happen with outlook. Robot will try to read the emails but then it just goes in to pause like state with OUTLOOK.EXE opened in the back.
We are using excel app scope with close workbook activity. Could it be an issue with interop ? or MS Office package updates ?
We are running the latest enterprise edition of UiPath in a production environment with only robot.exe doing the executions.
I will try and upload the pictures later but there is not much to see. Just the robot icon ‘hovering’ not doing anything while EXCEL.EXE stands in the background. When will kill it (excel.exe) the whole process will fail and crash.
Anybody had some similar issues?