Logon failure: unknown user name or bad password - Troubleshooting Steps

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Troubleshooting Steps :

Please follow the below guideline :
This error occurs when username or password is incorrect.
1. Username: Please provide username of your system. You can check the username by one of the following two ways:
a. Open cmd and run the command “whoami”
b. Press “windows + l” i.e., lock your system and try to log in again. The username that you provide now is the username that you have to provide as “Username” in Orchestrator.

Please note that if you have a domain name in your username, you have to provide domain name also along with username in Orchestrator: DomainName\UserName.

2. Password: Please provide the system password in Orchestrator

  • the password entered password should same as the password which is used by the user to login to the system

Also, please check the following points with your IT Team and confirm if the user that is set for the robot must have these accesses:

  1. “Access this computer from the network” policy (Typically granted to Users group)
    Access this computer from the network - security policy setting (Windows 10) - Windows security | Microsoft Learn
  2. “Allow log on through Remote Desktop Services” (Typically granted via RDP Users group)
    Allow log on through Remote Desktop Services | Microsoft Learn
  3. Logon as a batch job right"
    Log on as a batch job | Microsoft Learn
    You can also delete the robot and try to re-provision it once again and let us know the outcome

Note : it is mandatory to enter a password while provisioning the robot itself

Let me know if this helps