[Error] running Jobs "Logon failure: unknown user name or bad password"

issue

#1

Hello Forum,

I´m struggling a little bit with Orchestrator.
I set up my robots / environments and process (no errors, everything connected & I can update the process).
But when I start to run my process I get the “Logon failure: unknown user name or bad password” Error.
I already changed my PC-password twice but nothing happends.

Anyone has a Idea how I could solve it?
Thanks a lot!!


#2

Is your Robot username in a domain? If yes, please configure it in the “domain\username” format.

Thanks,
Rammohan B.


#3

No, but already solved it.
Problem was that I login with a pin, but I used the normal PC-password for the robot. When I login with the password it works fine :slight_smile:


#4

Hi @Friedrich ,
I m facing this issue too. could you pls be more elaborate?

What should be the username in Orchestrator?
Domainname\(Orchestrator Username? OR System username?)

Thanks…


#5

Hey @SudhakarAs

I had to use my windows login credentials. Since we use wheater a pin or a password to login and I used to use the pin, the robot couldnt login correctly.
So I had to restart, login with my normal password and set up the robot again.