Logon failure: unknown user name or bad password in orchestrator

Hi,

I’m using my system credentials, but getting below error.

Logon failure: unknown user name or bad password.
Previously it ran successfully. But now getting error.

Please let me know the steps. How to handle this kind of errors

Thanks in Advance

Hi,
The username or password is incorrect. If your Robot username is in a domain please write it in the “domain\username” format.

Thanks. I have given my system(windows) username

It is ravis. How to write in domain\username

Please suggest

Hi,

  • Right-click on Computer, and then clicking Properties
  • Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain.

Thanks

My computer is on workgroup.

I’m giving username as ravis and password

Did you try with
UserName: workgroup\ravis

gETTING BELOW ERROR
image

Hey @rvaranasi

It is correct WORKGROUP\\RAVIS?

No robot available for user X

This error is displayed when the Robot provisioned on Orchestrator has a username does not coincide with the Robot machine’s username.

@Andrei_Pop - Can you look into this thread.

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This error is displayed when the Robot provisioned on Orchestrator has a username does not coincide with the Robot machine’s username.

Please refer below:

Usual Orchestrator errors (FAQ) - Troubleshooting

you should use domain\user as username and if you don’t have a domain (only local user) you should use just username (no workgroup)

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