Logon failure: unknown user name or bad password in orchestrator

orchestrator

#1

Hi,

I’m using my system credentials, but getting below error.

Logon failure: unknown user name or bad password.
Previously it ran successfully. But now getting error.

Please let me know the steps. How to handle this kind of errors

Thanks in Advance


#2

Hi,
The username or password is incorrect. If your Robot username is in a domain please write it in the “domain\username” format.


#3

Thanks. I have given my system(windows) username

It is ravis. How to write in domain\username

Please suggest


#4

Hi,

  • Right-click on Computer, and then clicking Properties
  • Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain.

#5

Thanks


#6

My computer is on workgroup.

I’m giving username as ravis and password


#7

Did you try with
UserName: workgroup\ravis


#8

gETTING BELOW ERROR
image


#9

Hey @rvaranasi

It is correct WORKGROUP\\RAVIS?

No robot available for user X

This error is displayed when the Robot provisioned on Orchestrator has a username does not coincide with the Robot machine’s username.

@Andrei_Pop - Can you look into this thread.


#10

This error is displayed when the Robot provisioned on Orchestrator has a username does not coincide with the Robot machine’s username.

Please refer below:

Usual Orchestrator errors (FAQ) - Troubleshooting


#11

you should use domain\user as username and if you don’t have a domain (only local user) you should use just username (no workgroup)