Jira Software Issues Management
Use Case Description
Almost all of us are aware of managing and tracking the issue in the Jira. When we talk about operations it is quite humongous to handle and complete/update the issue on a daily basis rather all day. This particular automation search the Jira issues based on particular search criteria with JQL Jira query language then for each of the ticket it downloads the attachment and get all the details from ticket after some micro level validation in database (SQL server) it updates some product information and closes the ticket and if there is validation error it sets the status accordingly, shares a one drive link of the error file with MS Office 365 activities and re-process the ticket after issues are fixed. It is indeed very interesting to see this kind of implementation.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Operations
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath Data Services, UiPath Orchestrator
Other applications that were used: Jira application, Excel, email, Microsoft Office 365 One Drive
Other resources: UiPath - Jira Software Automation Through API Tokens - YouTube
What is the top ROI driver for this use case?: Accelerate growth and operational efficiency
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