Jira Software Issues Management

Jira Software Issues Management

Use Case Description

Almost all of us are aware of managing and tracking the issue in the Jira. When we talk about operations it is quite humongous to handle and complete/update the issue on a daily basis rather all day. This particular automation search the Jira issues based on particular search criteria with JQL Jira query language then for each of the ticket it downloads the attachment and get all the details from ticket after some micro level validation in database (SQL server) it updates some product information and closes the ticket and if there is validation error it sets the status accordingly, shares a one drive link of the error file with MS Office 365 activities and re-process the ticket after issues are fixed. It is indeed very interesting to see this kind of implementation.



Other information about the use case

Industry categories for this use case: Operations

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Data Services, UiPath Orchestrator

Other applications that were used: Jira application, Excel, email, Microsoft Office 365 One Drive

Other resources: UiPath - Jira Software Automation Through API Tokens - YouTube

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency