Jira service desk inegration for Clarity and ALM

Jira service desk inegration for Clarity and ALM

Use Case Description

Use case conatins one jsd integration script which is associated with 8 clarity + 5 ALM work order and trigger script according to work order each 15 mins for 24/7.
User creates tickets accross the organization daily uisnh jira service desk with count of 50 -100 and tickets are usually for giving rights for timesheet approval and unlock users if locked and other work orders mentioned in PPT.
Automation gets all data using api and json and updates status , Comments (internal and external) , check autoimation delivery checkbox(to understand ticket is running from automation), erorcodes , timestamp via api and also communicates using teams app and using UiPath app.
Saving is updated in detail in slides.

AS-IS WORKFLOW, TO-BE WORKFLOW

All screnshots.docx

Other information about the use case

Industry categories for this use case: Customer Service, Finance, Healthcare Pharma, Information Technology and Services, Manufacturing, Marketing Sales, Telecom, Banking, Insurance, Public Sector, Other Sector

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Apps, UiPath Assistant, UiPath Chatbots, UiPath Orchestrator, UiPath Task Capture

Other applications that were used: Excel , powershell scripts , Api , integrations

Other resources: -

What is the top ROI driver for this use case?: Improve customer experience